Terms & Conditions
The Company” is Monsters of Dirt Ltd. “The Customer” means the party, or any person
acting on their behalf, with whom the company contracts.
Proofs
1. Proofs of all work may be submitted for Customer’s approval and the Company shall
incur no liability for any errors not corrected by the Customer in proofs so submitted.
Customer’s alterations and additional proofs necessitated thereby shall be charged
extra. When style, type or layout is left to the Company’s judgment, changes
therefrom made by the Customer shall be charged extra.
Preliminary Work
1. All work carried out, whether experimentally or otherwise, at Customer’s request
shall be charged.
Copy
3. A charge may be made to cover any additional work involved where copy supplied is
not clear and legible
Delivery and Payment
Payment must be cleared in the company’s account before going to press
Delivery of work shall be accepted when tendered and thereupon or if earlier, on
notification that the work has been completed the ownership shall pass.
Unless otherwise specified the price quoted is Ex-works. A charge may be made to
cover any costs involved in delivery.
Should expedited delivery be agreed an extra might be charged to cover any overtime
or any other additional costs involved.
Should the work be suspended at the request or delayed through any default of the
Customer for a period of 7 days the Company shall then be entitled to payment for
work already carried out, materials specially ordered and other additional costs
including storage.
5. Variations in Printed Quality
Every endeavour will be made to deliver the correct printed quantity ordered, but
estimates are conditional upon margins of 5 per cent for work in one colour only and
10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per
cent respectively for quantities exceeding 50,000) the same to be charged or deducted.
1. Claims
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be
given in writing to the Company and the carrier within two clear days of delivery (or,
in the case of non-delivery, within 7 days of despatch of the goods) and any claim in
respect thereof must be made in writing to the Company and the carrier within two
clear days of delivery (or, in the case of non-delivery, within 7 days of despatch). All
other claims must be made in writing to the Company within 2 days of delivery. The
Company shall not be liable in respect of any claim unless the aforementioned
requirements have been complied with except in any particular case where the
Customer proves that
(a) It was not possible to comply with the requirements and
(b) advice (where required) was given and the claim made as soon as reasonably
possible.
1. Liability
(a) Delivery times are intended as indications only, and cannot in any case be
considered to constitute a formal commitment. Their non-observance cannot in any
circumstances give rise to an allowance, to cancellation of the order, or a penalty for
delay.
(b) The Company shall not be liable for any loss to the Customer arising from delay in
transit.
(c) In case of error or defective workmanship the Company’s responsibility will be
limited in all cases to the carrying out of necessary corrections or the replacement of
the unsatisfactory material or at the Company’s sole discretion by reimbursement by
credit or a sum of money not exceeding the actual cost of defective materials as
judged by the Company. The Customer is requested not to make use of goods or
materials supplied by the Company without first examining and approving them. The
Company accepts no responsibility for printing work carried out with defective goods
or materials supplied to the Customer.
(d) Repair or revision work requested on existing or finished materials will be
executed at the Customers risk and on his responsibility.
10. Insolvency
If the Customer ceases to pay his debts in the ordinary course of business or cannot
pay his debts as they become due or being a company is deemed to be unable to pay
its debts or has a winding-up petition issued against it or being a person commits an
act of bankruptcy or has a bankruptcy petition issued against him, the Company
without prejudice to other remedies shall
(i) have the right not to proceed further with the contract or any other work for the
Customer and be entitled to charge for work already carried out (whether completed
or not) and materials purchased for the Customer, such charge to be an immediate
debt due to him, and
(ii) in respect of all unpaid debts due from the Customer have a general lien on all
goods and property in his possession (whether worked on or not) and shall be entitled
on the expiration of 14 days’ notice to dispose of such goods or property in such
manner and at such price as he thinks fits and to apply the proceeds towards such
debts.
11. Illegal Matter
(a) The Company shall not be required to print any matter, which in his opinion is or
may be of an illegal or libellous nature or an infringement of the proprietary or other
rights of any third party.
(b) The Company shall be indemnified by the Customer in respect of any claims,
costs and expenses arising out of any libellous matter or any infringement of
copyright, patent, and design or of any other proprietary or personal rights contained
in any material produced for the Customer. The indemnity shall extend to any
amounts paid on a lawyer’s advice in settlement of any claim.
12. Force Majeure
The Company shall be under no liability if he shall be unable to carry out any
provision of the contract for any reason beyond his control including (without limiting
the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power
supply, lock-out, strike or other action taken by employees in contemplation or
furtherance of a dispute or owing to any inability to procure materials required for the
performance of the contract. During the continuance of such a contingency the
Customer may by written notice to the Company elect to terminate the contract and
pay for work done and materials used, but subject thereto shall otherwise accept
delivery when available.
13. Terms of Credit
unless otherwise agreed in writing, the Company must receive full payment of invoice
before items go to print.
Law
14. These conditions and all other express terms of the contract shall be governed and
construed in accordance with the laws of England.
Privacy Policy
Introduction:
Welcome to Monsters of Dirt Limited’s privacy notice.
Monsters of Dirt Limited respects your privacy and are committed to protecting your
personal data. This privacy notice will inform you as to how we look after your personal data,
however it is collected, including when you visit our website (regardless of where you visit it
from) and tell you about your privacy rights and how the law protects you. Please refer to the
Glossary (Section 10) to understand the meaning of some of the terms used in this privacy
notice.
Purpose of this privacy notice:
This privacy notice aims to give you information on how Monsters of Dirt Limited collects
and processes your personal data including through personal, telephone, postal, email and
online enquiries, orders for services placed, processed and invoiced, business cards provided
by you, trade references, credit reference agencies, Companies House and your use of our
website, including any data you may provide through our website when you purchase a
product or service, take part in a survey or sign up to our newsletter, email updates or our
special offers.
It is important that you read this privacy notice so that you are fully aware of how and why
we are using your data. This privacy notice supplements the other notices and is not intended
to override them.
Controller:
Monsters of Dirt Limited is the controller and responsible for your personal data (collectively
referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in
relation to this privacy notice. If you have any questions about this privacy notice, including
any requests to exercise your legal rights, please contact the data privacy manager using the
details set out below.
Contact details:
Full name of legal entity: Monsters of Dirt Limited
Role title: Data Privacy Manager: Email address: Info@monstersofdirt.co.uk
Postal address: Unit 26 Wessex Way, Wincanton Business Park, Wincanton, Somerset, BA9 9RR
You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We
would, however, appreciate the chance to deal with your concerns before you approach the
ICO so please contact us in the first instance.
Third-party links:
Our website may include links to third-party websites, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read the privacy notice
of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data). We may collect, use, store and transfer different kinds of
personal data about you which we have grouped together as follows:
Identity Dataincludes first name, last name, customer account number, Twitter
username, LinkedIn profile, Facebook profile, marital status, title, date of birth and
gender.
Contact Dataincludes email address, telephone numbers and billing and/or
collection/delivery address, where a consumer or sole trader places orders.
Financial Dataincludes bank account and payment card details, where orders are
placed and payment is made through a non-corporate account.
Transaction Dataincludes details about payments to and from you and other details
of products and services you have purchased from us, where orders are placed and
payment is made through a non-corporate account.
Technical Dataincludes internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you use to access
this website.
Profile Dataincludes your customer account number, purchases or orders made by
you, your interests, preferences, and feedback and survey responses.
Usage Dataincludes information about how you use our website, products and
services.
Marketing and Communications Dataincludes your preferences in receiving
marketing from your communication preferences and us.
We also collect, use and share Aggregated Data such as statistical or demographic data for
any purpose, Aggregated Data may be derived from your personal data but is not considered
personal data in law as this data does not directly or indirectly reveal your identity. For
example, we may aggregate your Usage Data to calculate the percentage of users accessing a
specific website feature. However, if we combine or connect Aggregated Data with your
personal data so that it can directly or indirectly identify you, we treat the combined data as
personal data, which will be used in accordance with this privacy notice.
As a data controller we do not collect any Special Categories of Personal Data about you
(this includes details about your race or ethnicity, religious or philosophical beliefs, sex life,
sexual orientation, political opinions, trade union membership, information about your health
and genetic and biometric data). Nor do we collect any information about criminal
convictions and offences. We may be appointed as a data processor by a third party and if so
will treat your data as we would as a data controller.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified what
our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on
the specific purpose for which we are using your data. Please contact us if you need details
about the specific legal ground we are relying on to process your personal data where more
than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including
basis of legitimate interest
To respond to an initial enquiry,
providing a quote for our
products/services.
(a) Identity
(b) Contact
Performance of a contract with you
To register you as a new
customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver the
services ordered including:
(a) Invoicing
(b) Manage payments, fees and
charges
(c) Collect and recover money
owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to
recover debts due to us)
To manage our relationship with
you which will include:
(a) Notifying you about changes
to our terms or privacy policy
(b) Asking you to leave a review
or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal
obligation
(c) Necessary for our legitimate interests (to
keep our records updated and to study how
customers use our products/services)
(c) Notifying you about price
changes
To administer and protect our
business and our website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests
(for running our business, provision of
administration and IT services, network
security, to prevent fraud and in the context
of a business reorganisation or group
restructuring exercise)
(b) Necessary to comply with a legal
obligation
To deliver relevant website
content and advertisements to
you and measure or understand
the effectiveness of the
advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) [Marketing and
Communications]
(f) Technical
Necessary for our legitimate interests (to
study how customers use our
products/services, to develop them, to grow
our business and to inform our marketing
strategy)
To use data analytics to improve
our website, products/services,
marketing, customer
relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to
define types of customers for our products
and services, to keep our website updated
and relevant, to develop our business and to
inform our marketing strategy)
To make suggestions and
recommendations to you about
products/services that may be of
Interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to
develop our products/services and grow our
business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly
around marketing and advertising. We have established the following personal data control
mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on
what we think you may want or need, or what may be of interest to you. This is how we
decide which products and services may be relevant for you.
You will receive marketing communications from us if you have requested information from
us or purchased products or services from us or if you provided us with your details when
registered for a promotion and, in each case, you have not opted out of receiving that
marketing.
Opting out
You can ask us to stop sending you marketing messages at any time by contacting us
on Info@monstersofdirt.co.uk or by post. Where you opt out of receiving these marketing
messages, this will not apply to personal data provided to us as a result of a product/service
purchase, product/service experience or other transactions.
Cookies
We use analytical/performance cookies. They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This helps us
to improve the way our website works, for example, by ensuring that users are finding what
they are looking for easily. You can set your browser to refuse all or some browser cookies,
or to alert you when websites set or access cookies. If you disable or refuse cookies, please
note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If you wish to get an explanation as to how the processing for the
new purpose is compatible with the original purpose, please contact us at
Info@monstersofdirt.co.uk. If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set
out in the table in paragraph 4 above.
Internal Third Parties as set out in the Glossary (Section 10)
External Third Parties as set out in the Glossary (Section 10)
Third parties to whom we may choose to sell, transfer, or merge parts of our business
or our assets. Alternatively, we may seek to acquire other businesses or merge with
them. If a change happens to our business, then the new owners may use your
personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,
we limit access to your personal data to those employees; agents, contractors and other third
parties who have a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements. To determine the appropriate retention period for personal data, we consider
the amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and the
applicable legal requirements. By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six years after they cease
being customers for tax purposes. In some circumstances you can ask us to delete your data:
see Request erasure below for further information. In some circumstances we may anonymise
your personal data (so that it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without further notice to
you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your
personal data. Please see below for more information about your rights:
Request access to your personal data: Email us direct via Info@monstersofdirt.co.uk
Request correction of your personal data: Email us direct via
Info@monstersofdirt.co.uk Request erasure of your personal data: Email us direct via
Info@monstersofdirt.co.uk Object to processing of your personal data: Email us
direct via Info@monstersofdirt.co.uk
Request restriction of processing your personal data: Email us direct via
Info@monstersofdirt.co.uk
Right to withdraw consent: Email us direct via Info@monstersofdirt.co.uk
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your personal data (or to exercise any of your other rights). This is
a security measure to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
10. Glossary– LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and most secure
experience. We make sure we consider and balance any potential impact on you (both
positive and negative) and your rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests are overridden
by the impact on you (unless we have your consent or are otherwise required or permitted to
by law). You can obtain further information about how we assess our legitimate interests
against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your request before
entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it
is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies which are under the ownership and/or control of the directors in
Monsters of Dirt Limited all of whom are based in the UK and in each case for the
purposes of reporting activities on group performance, in the context of a business
reorganisation or group restructuring exercise, for system maintenance support and
data hosting services.
External Third Parties
Service providers acting as processors based in Europe who provide IT and system
administration services.
Professional advisers acting as processors or joint controllers including lawyers,
bankers, auditors and insurers based in the United Kingdom who provide consultancy,
banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint
controllers based in the United Kingdom who require reporting of processing
activities in certain circumstances.
Payment providers based in Europe who provide payment facilities and associated
administration services.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about you and to check that
we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we may need to verify
the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. You also have the
right to ask us to delete or remove your personal data where you have successfully exercised
your right to object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if applicable, at the time of
your request.
Object to processing of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular situation which makes you
want to object to processing on this ground as you feel it impacts on your fundamental rights
and freedoms. You also have the right to object where we are processing your personal data
for direct marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios: (a) if you want us to
establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us
to erase it; (c) where you need us to hold the data even if we no longer require it as you need
it to establish, exercise or defend legal claims; or (d) you have objected to our use of your
data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you,
or a third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated information which
you initially provided consent for us to use or where we used the information to perform a
contract with you.
Withdraw consent at any time where we are relying on consent to process your personal
data. However, this will not affect the lawfulness of any processing carried out before you
withdraw your consent. If you withdraw your consent, we may not be able to provide certain
products or services to you. We will advise you if this is the case at the time you withdraw
your consent.
acting on their behalf, with whom the company contracts.
Proofs
1. Proofs of all work may be submitted for Customer’s approval and the Company shall
incur no liability for any errors not corrected by the Customer in proofs so submitted.
Customer’s alterations and additional proofs necessitated thereby shall be charged
extra. When style, type or layout is left to the Company’s judgment, changes
therefrom made by the Customer shall be charged extra.
Preliminary Work
1. All work carried out, whether experimentally or otherwise, at Customer’s request
shall be charged.
Copy
3. A charge may be made to cover any additional work involved where copy supplied is
not clear and legible
Delivery and Payment
Payment must be cleared in the company’s account before going to press
Delivery of work shall be accepted when tendered and thereupon or if earlier, on
notification that the work has been completed the ownership shall pass.
Unless otherwise specified the price quoted is Ex-works. A charge may be made to
cover any costs involved in delivery.
Should expedited delivery be agreed an extra might be charged to cover any overtime
or any other additional costs involved.
Should the work be suspended at the request or delayed through any default of the
Customer for a period of 7 days the Company shall then be entitled to payment for
work already carried out, materials specially ordered and other additional costs
including storage.
5. Variations in Printed Quality
Every endeavour will be made to deliver the correct printed quantity ordered, but
estimates are conditional upon margins of 5 per cent for work in one colour only and
10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per
cent respectively for quantities exceeding 50,000) the same to be charged or deducted.
1. Claims
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be
given in writing to the Company and the carrier within two clear days of delivery (or,
in the case of non-delivery, within 7 days of despatch of the goods) and any claim in
respect thereof must be made in writing to the Company and the carrier within two
clear days of delivery (or, in the case of non-delivery, within 7 days of despatch). All
other claims must be made in writing to the Company within 2 days of delivery. The
Company shall not be liable in respect of any claim unless the aforementioned
requirements have been complied with except in any particular case where the
Customer proves that
(a) It was not possible to comply with the requirements and
(b) advice (where required) was given and the claim made as soon as reasonably
possible.
1. Liability
(a) Delivery times are intended as indications only, and cannot in any case be
considered to constitute a formal commitment. Their non-observance cannot in any
circumstances give rise to an allowance, to cancellation of the order, or a penalty for
delay.
(b) The Company shall not be liable for any loss to the Customer arising from delay in
transit.
(c) In case of error or defective workmanship the Company’s responsibility will be
limited in all cases to the carrying out of necessary corrections or the replacement of
the unsatisfactory material or at the Company’s sole discretion by reimbursement by
credit or a sum of money not exceeding the actual cost of defective materials as
judged by the Company. The Customer is requested not to make use of goods or
materials supplied by the Company without first examining and approving them. The
Company accepts no responsibility for printing work carried out with defective goods
or materials supplied to the Customer.
(d) Repair or revision work requested on existing or finished materials will be
executed at the Customers risk and on his responsibility.
10. Insolvency
If the Customer ceases to pay his debts in the ordinary course of business or cannot
pay his debts as they become due or being a company is deemed to be unable to pay
its debts or has a winding-up petition issued against it or being a person commits an
act of bankruptcy or has a bankruptcy petition issued against him, the Company
without prejudice to other remedies shall
(i) have the right not to proceed further with the contract or any other work for the
Customer and be entitled to charge for work already carried out (whether completed
or not) and materials purchased for the Customer, such charge to be an immediate
debt due to him, and
(ii) in respect of all unpaid debts due from the Customer have a general lien on all
goods and property in his possession (whether worked on or not) and shall be entitled
on the expiration of 14 days’ notice to dispose of such goods or property in such
manner and at such price as he thinks fits and to apply the proceeds towards such
debts.
11. Illegal Matter
(a) The Company shall not be required to print any matter, which in his opinion is or
may be of an illegal or libellous nature or an infringement of the proprietary or other
rights of any third party.
(b) The Company shall be indemnified by the Customer in respect of any claims,
costs and expenses arising out of any libellous matter or any infringement of
copyright, patent, and design or of any other proprietary or personal rights contained
in any material produced for the Customer. The indemnity shall extend to any
amounts paid on a lawyer’s advice in settlement of any claim.
12. Force Majeure
The Company shall be under no liability if he shall be unable to carry out any
provision of the contract for any reason beyond his control including (without limiting
the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power
supply, lock-out, strike or other action taken by employees in contemplation or
furtherance of a dispute or owing to any inability to procure materials required for the
performance of the contract. During the continuance of such a contingency the
Customer may by written notice to the Company elect to terminate the contract and
pay for work done and materials used, but subject thereto shall otherwise accept
delivery when available.
13. Terms of Credit
unless otherwise agreed in writing, the Company must receive full payment of invoice
before items go to print.
Law
14. These conditions and all other express terms of the contract shall be governed and
construed in accordance with the laws of England.
Privacy Policy
Introduction:
Welcome to Monsters of Dirt Limited’s privacy notice.
Monsters of Dirt Limited respects your privacy and are committed to protecting your
personal data. This privacy notice will inform you as to how we look after your personal data,
however it is collected, including when you visit our website (regardless of where you visit it
from) and tell you about your privacy rights and how the law protects you. Please refer to the
Glossary (Section 10) to understand the meaning of some of the terms used in this privacy
notice.
Purpose of this privacy notice:
This privacy notice aims to give you information on how Monsters of Dirt Limited collects
and processes your personal data including through personal, telephone, postal, email and
online enquiries, orders for services placed, processed and invoiced, business cards provided
by you, trade references, credit reference agencies, Companies House and your use of our
website, including any data you may provide through our website when you purchase a
product or service, take part in a survey or sign up to our newsletter, email updates or our
special offers.
It is important that you read this privacy notice so that you are fully aware of how and why
we are using your data. This privacy notice supplements the other notices and is not intended
to override them.
Controller:
Monsters of Dirt Limited is the controller and responsible for your personal data (collectively
referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in
relation to this privacy notice. If you have any questions about this privacy notice, including
any requests to exercise your legal rights, please contact the data privacy manager using the
details set out below.
Contact details:
Full name of legal entity: Monsters of Dirt Limited
Role title: Data Privacy Manager: Email address: Info@monstersofdirt.co.uk
Postal address: Unit 26 Wessex Way, Wincanton Business Park, Wincanton, Somerset, BA9 9RR
You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We
would, however, appreciate the chance to deal with your concerns before you approach the
ICO so please contact us in the first instance.
Third-party links:
Our website may include links to third-party websites, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to read the privacy notice
of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data). We may collect, use, store and transfer different kinds of
personal data about you which we have grouped together as follows:
Identity Dataincludes first name, last name, customer account number, Twitter
username, LinkedIn profile, Facebook profile, marital status, title, date of birth and
gender.
Contact Dataincludes email address, telephone numbers and billing and/or
collection/delivery address, where a consumer or sole trader places orders.
Financial Dataincludes bank account and payment card details, where orders are
placed and payment is made through a non-corporate account.
Transaction Dataincludes details about payments to and from you and other details
of products and services you have purchased from us, where orders are placed and
payment is made through a non-corporate account.
Technical Dataincludes internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you use to access
this website.
Profile Dataincludes your customer account number, purchases or orders made by
you, your interests, preferences, and feedback and survey responses.
Usage Dataincludes information about how you use our website, products and
services.
Marketing and Communications Dataincludes your preferences in receiving
marketing from your communication preferences and us.
We also collect, use and share Aggregated Data such as statistical or demographic data for
any purpose, Aggregated Data may be derived from your personal data but is not considered
personal data in law as this data does not directly or indirectly reveal your identity. For
example, we may aggregate your Usage Data to calculate the percentage of users accessing a
specific website feature. However, if we combine or connect Aggregated Data with your
personal data so that it can directly or indirectly identify you, we treat the combined data as
personal data, which will be used in accordance with this privacy notice.
As a data controller we do not collect any Special Categories of Personal Data about you
(this includes details about your race or ethnicity, religious or philosophical beliefs, sex life,
sexual orientation, political opinions, trade union membership, information about your health
and genetic and biometric data). Nor do we collect any information about criminal
convictions and offences. We may be appointed as a data processor by a third party and if so
will treat your data as we would as a data controller.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified what
our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on
the specific purpose for which we are using your data. Please contact us if you need details
about the specific legal ground we are relying on to process your personal data where more
than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including
basis of legitimate interest
To respond to an initial enquiry,
providing a quote for our
products/services.
(a) Identity
(b) Contact
Performance of a contract with you
To register you as a new
customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver the
services ordered including:
(a) Invoicing
(b) Manage payments, fees and
charges
(c) Collect and recover money
owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to
recover debts due to us)
To manage our relationship with
you which will include:
(a) Notifying you about changes
to our terms or privacy policy
(b) Asking you to leave a review
or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal
obligation
(c) Necessary for our legitimate interests (to
keep our records updated and to study how
customers use our products/services)
(c) Notifying you about price
changes
To administer and protect our
business and our website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests
(for running our business, provision of
administration and IT services, network
security, to prevent fraud and in the context
of a business reorganisation or group
restructuring exercise)
(b) Necessary to comply with a legal
obligation
To deliver relevant website
content and advertisements to
you and measure or understand
the effectiveness of the
advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) [Marketing and
Communications]
(f) Technical
Necessary for our legitimate interests (to
study how customers use our
products/services, to develop them, to grow
our business and to inform our marketing
strategy)
To use data analytics to improve
our website, products/services,
marketing, customer
relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to
define types of customers for our products
and services, to keep our website updated
and relevant, to develop our business and to
inform our marketing strategy)
To make suggestions and
recommendations to you about
products/services that may be of
Interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to
develop our products/services and grow our
business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly
around marketing and advertising. We have established the following personal data control
mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on
what we think you may want or need, or what may be of interest to you. This is how we
decide which products and services may be relevant for you.
You will receive marketing communications from us if you have requested information from
us or purchased products or services from us or if you provided us with your details when
registered for a promotion and, in each case, you have not opted out of receiving that
marketing.
Opting out
You can ask us to stop sending you marketing messages at any time by contacting us
on Info@monstersofdirt.co.uk or by post. Where you opt out of receiving these marketing
messages, this will not apply to personal data provided to us as a result of a product/service
purchase, product/service experience or other transactions.
Cookies
We use analytical/performance cookies. They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This helps us
to improve the way our website works, for example, by ensuring that users are finding what
they are looking for easily. You can set your browser to refuse all or some browser cookies,
or to alert you when websites set or access cookies. If you disable or refuse cookies, please
note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If you wish to get an explanation as to how the processing for the
new purpose is compatible with the original purpose, please contact us at
Info@monstersofdirt.co.uk. If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set
out in the table in paragraph 4 above.
Internal Third Parties as set out in the Glossary (Section 10)
External Third Parties as set out in the Glossary (Section 10)
Third parties to whom we may choose to sell, transfer, or merge parts of our business
or our assets. Alternatively, we may seek to acquire other businesses or merge with
them. If a change happens to our business, then the new owners may use your
personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,
we limit access to your personal data to those employees; agents, contractors and other third
parties who have a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements. To determine the appropriate retention period for personal data, we consider
the amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and the
applicable legal requirements. By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six years after they cease
being customers for tax purposes. In some circumstances you can ask us to delete your data:
see Request erasure below for further information. In some circumstances we may anonymise
your personal data (so that it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without further notice to
you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your
personal data. Please see below for more information about your rights:
Request access to your personal data: Email us direct via Info@monstersofdirt.co.uk
Request correction of your personal data: Email us direct via
Info@monstersofdirt.co.uk Request erasure of your personal data: Email us direct via
Info@monstersofdirt.co.uk Object to processing of your personal data: Email us
direct via Info@monstersofdirt.co.uk
Request restriction of processing your personal data: Email us direct via
Info@monstersofdirt.co.uk
Right to withdraw consent: Email us direct via Info@monstersofdirt.co.uk
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your personal data (or to exercise any of your other rights). This is
a security measure to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
10. Glossary– LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the best and most secure
experience. We make sure we consider and balance any potential impact on you (both
positive and negative) and your rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our interests are overridden
by the impact on you (unless we have your consent or are otherwise required or permitted to
by law). You can obtain further information about how we assess our legitimate interests
against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your request before
entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it
is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies which are under the ownership and/or control of the directors in
Monsters of Dirt Limited all of whom are based in the UK and in each case for the
purposes of reporting activities on group performance, in the context of a business
reorganisation or group restructuring exercise, for system maintenance support and
data hosting services.
External Third Parties
Service providers acting as processors based in Europe who provide IT and system
administration services.
Professional advisers acting as processors or joint controllers including lawyers,
bankers, auditors and insurers based in the United Kingdom who provide consultancy,
banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint
controllers based in the United Kingdom who require reporting of processing
activities in certain circumstances.
Payment providers based in Europe who provide payment facilities and associated
administration services.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about you and to check that
we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we may need to verify
the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. You also have the
right to ask us to delete or remove your personal data where you have successfully exercised
your right to object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if applicable, at the time of
your request.
Object to processing of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular situation which makes you
want to object to processing on this ground as you feel it impacts on your fundamental rights
and freedoms. You also have the right to object where we are processing your personal data
for direct marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios: (a) if you want us to
establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us
to erase it; (c) where you need us to hold the data even if we no longer require it as you need
it to establish, exercise or defend legal claims; or (d) you have objected to our use of your
data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you,
or a third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated information which
you initially provided consent for us to use or where we used the information to perform a
contract with you.
Withdraw consent at any time where we are relying on consent to process your personal
data. However, this will not affect the lawfulness of any processing carried out before you
withdraw your consent. If you withdraw your consent, we may not be able to provide certain
products or services to you. We will advise you if this is the case at the time you withdraw
your consent.